XWEBHosting | XWEBHosting Noble Support | Overview

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Support

Noble Support® by XWEB

Fully managed support designed to enhance your web hosting experience.

Finding yourself tied to the tracks with unresolved issues and unanswered questions? It sounds like you need a hero...or a Noble Support® team. While many of our competitors have customer support lines, they often lead to automated menus, only stay open during business hours, or will send you to a staffer unfamiliar with your account in a location miles away from your physical server.

XWEBHosting knows that our customers take their web hosting seriously, and as such, expect quick, knowledgeable service from a team member that is familiar with their hosting needs and has immediate access to the physical location where their data is hosted. It is our personal mission to be available 24 hours a day, 7 days a week, 365 days a year to save the day quickly and thoroughly for our customers.

Some features unique to XWEBHosting's Noble Support® team include:

  • 24/7/365 access to level 3 engineers by phone or email
  • State of the art infrastructure for complete reliability
  • Software hardening to protect the integrity of your server
  • Proactive monitoring and service restoration
  • Complete user level tools for monitoring your servers's health
  • 100% up-time SLAs

Three Levels of Noble Support®

Fully Managed
  • » 24/7 Phone, E-Mail, and Chat Support
  • » Full Hardware & Software Management
  • » 100% Uptime Service Level Agreement
  • » Full Control Panel Support
  • » Best Effort 3rd Party Support
Core Managed
  • » 24/7 Phone, E-Mail, and Chat Support
  • » Full Hardware & Core Software Support
  • » 100% Uptime Service Level Agreement
  • » Security Enhancements
Self Managed
  • » 24/7 Phone, E-Mail, and Chat Support
  • » Full Hardware Support
  • » 100% Uptime Service Level Agreement

Expert Teams to Support You

Our staff of over 300 Noble Support® technicians work around the clock to ensure you receive the best possible hosting experience available. We’ve assembled specialized teams of experts to support your hosting environment and infrastructure.